What if my printed card has an error?

Summary

If your printed card arrives with an error, damage, or a production issue, we’ll work with you to make it right — typically through a reprint or other resolution.

When This Applies

• Your card arrives damaged
• The wrong design was printed
• There is a printing or quality issue (e.g., smudging, alignment, color issues)
• The card does not match your final approved design

What To Do

1. Take a clear photo of the issue

   (include the card and packaging if applicable)

2. Contact support through Stampy or support@heartstamp.com

3. Provide:

   • Your order number
   • A brief description of the issue
   • Photos of the card

4. Our team will review your case and follow up

What Happens Next

• If the issue is confirmed as a production or delivery error:
  • We’ll typically offer a free reprint
  • Expedited shipping may be considered based on timing
• If the issue relates to the original design submitted:
  • We’ll review options and may offer a goodwill solution where appropriate

Our goal is to ensure you have a positive experience.

Important Notes

• Issues should be reported within 14 day after delivery
• Minor variations (e.g., slight color differences between screen and print) may occur
• We do not require physical returns — you may be asked to dispose of the item
• Resolution options may vary depending on the situation