FAQ: What is your Return Policy?

Because every HeartStamp product is custom-made just for you, we’re unable to accept returns for orders based on a change of mind or dissatisfaction with the design after it’s been approved.

We recommend carefully reviewing your card before placing your order to make sure it’s exactly how you want it.

If your order arrives with a production issue or error, we’re here to help—please contact our support team and we’ll make it right.

For step-by-step guidance, see → https://help.heartstamp.com/en/what-is-your-return-policy