Can I request a human directly?

Summary

Yes - if your issue can’t be resolved through Stampy, you can request human support. Our AI assistant is designed to solve most questions quickly, but a Customer Specialist will step in when needed.

When You Might Need a Human

• Your issue involves a refund or billing concern
• Your printed order has an error or damage
• You believe there’s a mistake in your account
• You’re dissatisfied with a previous response
• Your situation feels urgent or complex

How to Request a Human

1. Ask Stampy your question.
2. If your issue requires additional review, Stampy will offer to escalate.
3. You can also type “I’d like to speak with a human” at any time.
4. Your case will be routed to a Customer Specialist.

What Happens After you Request a Human

• A specialist will review your case.
• You may be asked for your order number or screenshots.
• You’ll receive a response within our support window (typically before 12-24 hours).

We’re committed to resolving every issue with care and clarity.

Important Notes

• Most questions can be resolved instantly through Stampy.
• Human support is available for billing, production, moderation, or complex account issues.
• Phone support is not currently offered.